다누리콜센터 찾은 류제명 과기부 2차관 …"AI로 민원 혁신"[현장+]

This represents a strategic pivot toward AI-powered public services using Korean-developed models, signaling a commitment to technological sovereignty. By addressing real operational challenges—multilingual support, policy automation, and staff workload—the government demonstrates how AI can enhance service accessibility for vulnerable populations while maintaining technological independence.