정재헌 SKT 대표, 창사 42주년 맞아 시니어 고객 방문…“고객 체감 변화 실행”

SK Telecom demonstrates a meaningful shift toward customer-centric operations under new leadership by directly engaging underserved senior citizens with voice phishing prevention education and smartphone accessibility improvements. This move signals that authentic customer values remain paramount even in the AI era, transcending pure technological advancement. The company's systematic approach to translating on-site customer feedback into actionable business decisions represents a notable evolution in how telecom firms balance innovation with social responsibility.