KTis, 한성자동차 고객센터 AICC 전환…상담효율 28% 개선

KTis's hybrid AICC platform achieves a 28% reduction in contact handling time while introducing a customer-controlled AI model management system—shifting the industry paradigm from vendor-dependent solutions to self-managed AI operations. This capability to directly modify AI models and prompts enables rapid service improvements without external dependencies, addressing a critical pain point for enterprises seeking operational autonomy. The demonstrated ROI and performance gains signal that hybrid AICC platforms combining SaaS-based infrastructure with customer-controlled AI will become the new standard in contact center transformation.