KT, 고객보호356TF 신설…예방중심 보호 체계 가동

KT is shifting its customer service paradigm from reactive response to AI-driven proactive protection through the launch of the Customer Protection 365 TF. This initiative highlights the growing trend of leveraging AX (AI Transformation) to safeguard users from digital threats while ensuring consistent service quality for vulnerable populations. It marks a strategic transition for telecommunications companies to evolve into secure digital platform providers by integrating real-time detection with on-site feedback loops.