[IT유지보수 데이터 경영시대](5·끝)발주 고객 “유지보수 지원, 왜 늘 불안할까!”

As customer expectations in IT maintenance shift from individual competence to systematic transparency, data-driven platforms like MahaPlat are reshaping vendor selection criteria and risk management practices. The movement toward transparent, shared data infrastructure—rather than relationship-based support—reflects a fundamental industry shift where operational visibility becomes essential for enterprise sustainability. This trend underscores that transparent system-based management is rapidly becoming the baseline expectation, not a competitive advantage.