Claude를 해지한 이유: 토큰 문제, 품질 저하, 부실한 지원

Even as Anthropic improves Claude's capabilities, failing on operational basics—transparent rate-limiting, responsive support, and consistent cache behavior—drives away power users who would otherwise champion the platform. This case study illustrates how poor infrastructure decisions and customer service can erode trust faster than AI advances can build it, raising questions about Anthropic's readiness to serve as a primary development tool.