AI 서비스 PM, 이제 '기획'을 넘어 '평가'를 설계하라

AI services are fundamentally shifting how product managers approach quality—from traditional pass/fail testing to defining and evaluating continuous quality spectrums. PMs must now own quality standards by designing evaluation frameworks and leveraging both human judgment and LLM-based automated assessment, making evaluation architecture a critical competitive advantage in the AI era.