정재헌 SKT CEO “AX 혁신 2.0 제시”…AI기반 업무환경 재설계

SK Telecom's formal integration of AI agents as organizational members—complete with employee governance protocols—represents a watershed moment in enterprise AI adoption, moving beyond tool-like AI toward genuine human-AI collaboration within existing structures. This governance-first approach directly addresses the challenge every enterprise now faces: how to scale AI capabilities without dismantling existing organization design. The productivity improvements from SKT's pilots—from dramatically faster planning cycles to parallel multi-role execution—suggest this formal framework for AI collaboration delivers sustainable competitive advantages rather than temporary efficiency gains.