아이엠아이, AI 기반 상담원 보호 시스템 실증 참여... 상담 지원 가능 검증

Implementing AICC in high-stress environments like game item trading showcases the practical application of AI in protecting human workers from emotional abuse. This trend signifies a shift toward human-centric AI that prioritizes employee well-being alongside operational efficiency, potentially setting a standard for other high-conflict customer service sectors.