분급제 도입 앞두고 빛난 고객관리…토스인슈 선구안 통했다

Toss Insurance's customer-centric business model is well-positioned to benefit from Korea's insurance industry regulatory shift toward tiered commission systems (4-year and 7-year plans launching next year and 2029). As compensation structures shift from upfront new contract bonuses to maintenance-based payments over time, the company's investments in new agent training (820 agents trained with 93.7% retention), transparent commission policies, and customer experience management demonstrate prescient alignment with industry evolution. This regulatory transformation effectively rewards long-term customer relationships over short-term sales tactics, giving Toss Insurance a competitive advantage in the restructured market.