White-Collar AI Apocalypse Narrative Is Just Another Bullshit

The article argues that AI replacing white-collar jobs is overhyped, using customer support as evidence: despite years of available LLM technology, CS hiring has rebounded to near pre-Covid levels. The core argument is that white-collar jobs are 'semi-decidable'—AI can automate the easy 80% of cases, but the costly, undecidable 20% still requires human judgment and out-of-context thinking, making full replacement impractical.