ended3월 20일· 1 sources
VICIdial Remote Agent Setup: NAT Traversal, WebRTC, and SIP Configuration
VICIdial 원격 상담원 설정: NAT 트래버설, WebRTC, SIP 구성 가이드
Why it matters
This guide covers configuring VICIdial for remote call center agents, comparing SIP softphones and WebRTC browser-based audio, and addressing NAT traversal challenges. It recommends WebRTC for centers with 25+ remote agents due to simpler onboarding and fewer firewall issues, while keeping SIP as a fallback.
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VICIdialNAT TraversalWebRTCSIPAsterisk