Hospital Data Paradox: Why Patient Feedback Goes Unheeded

Healthcare systems collect millions of patient feedback entries through PREM, yet fail to translate aggregate data into actionable improvements at the ward level. Macro-level reporting masks localized pain points—from inadequate discharge communication to operational challenges—preventing frontline teams from addressing specific issues driving patient dissatisfaction. This structural disconnect reveals how standardized data aggregation prioritizes board-level insights over local clinical excellence.