How AI-Powered Customer Support Will Degrade User Experience

As companies deploy chatbots powered by large language models to reduce costs, consumers will increasingly face machines designed to frustrate rather than help—machines that lie, refuse to act, and shift accountability away from corporations. This shift exacerbates inequality: wealthy customers retain access to empowered human agents while ordinary users face algorithmic exhaustion, transforming customer service into a calculated dark pattern masquerading as innovation.