SKT 고객센터, KSQI 우수콜센터 14년 연속 선정

SK Telecom's 14-year streak in KSQI excellence highlights the successful transition from traditional customer service to a sophisticated AI-driven ecosystem. By integrating AICC technologies like real-time AI assistants and automated summaries, the company demonstrates how AI can enhance both operational efficiency for agents and personalized satisfaction for users, setting a benchmark for digital transformation in the telecommunications industry.