NYTimes의 절박함

NYTimes' mandatory onboarding emails without accessible unsubscribe options exemplify how subscription-dependent media sacrifice customer trust for marginal engagement gains by circumventing CAN-SPAM standards. This predatory approach—coupled with restricted cancellation flows—drives customer churn and reputational damage rather than retention. The fundamental irony is that transparency and user control are proven growth drivers, suggesting the company's 'desperate' tactics directly undermine its own long-term viability.