Making Campus Operations Legible: The Case for Layered Context Routing

This piece challenges the common approach of feeding messy operational data directly into generic LLM prompts. By decomposing the routing problem into named layers—policy retrieval, building context, and urgency signals—the author creates a system that's both more reliable and radically more inspectable. The insight applies anywhere operational language is ambiguous and decisions matter: teams cannot afford black-box reasoning when a misrouted ticket disrupts critical operations.