KT, 사람 업무 대신할 '자율형 AI 에이전트' 도입한다

KT's shift from chatbots to fully autonomous AI agents that execute real business tasks represents a critical evolution in enterprise AI, with proprietary K-RAG technology solving the hallucination problem that has limited production deployments. The company's practical implementations in legal services and network management demonstrate viability for mission-critical workflows, positioning autonomous agents as central business infrastructure. International partnerships and simultaneous B2C/B2B market rollouts signal an industry inflection point where AI agents transition from experimental to production-critical systems.