How Booking.com's Architecture Encodes Exclusion—and Shapes AI

Booking.com's search form—four simple fields—encodes deep biases about who travels and where they're from, systematically excluding nearly 600 million people from ever seeing hotel prices in their own currency. As AI travel agents are now being built on top of this same architecture, they inherit these limitations wholesale, risking the automation and amplification of the industry's most fundamental accessibility problems.