Freescout Vs Zammad

FreeScout is a lightweight PHP-based helpdesk ideal for small teams handling email-only support with minimal infrastructure, though many features require paid modules. Zammad is a heavier Ruby on Rails ticketing system offering full multi-channel support with all features included for free under AGPL, but requires significantly more infrastructure. The choice depends on team size, channel needs, and willingness to trade simplicity for completeness.