RAG Knowledge Bases Won't Save You — Here's What Might

Companies are rushing to deploy RAG-based knowledge bases, but they're repeating three decades of failure in enterprise knowledge management. The real problem isn't the technology—it's that organizations have never solved the underlying behavioral and structural issues that cause internal search to succeed only 10% of the time, versus 95% for public search engines. AI alone cannot fix a problem that previous technology waves couldn't solve without addressing root organizational causes.