Conflict Resolution Over Text: Scripts for When You Can't Talk in Person

The article provides practical scripts for resolving conflicts over text when in-person conversation isn't possible, such as in long-distance relationships or workplace email. It outlines a de-escalation script to interrupt heated exchanges and a structured resolution format that prevents spiraling by having each party speak and listen in turn. The key principle is to slow down, use the pause advantage of text, and focus on future behavioral changes rather than relitigating the past.