Enterprise Agents Demand Governance, Not Training

Organizations are deploying AI agents using software adoption frameworks, but agents that execute business processes—approving transactions, creating incidents, updating records—require enterprise change control mechanisms rather than training programs. The shift from advisory tools to workflow executors fundamentally changes implementation: from seat counts and office hours to governance structures, compliance frameworks, and clear ownership. Without this reframing, enterprises risk silent operational failures with unmonitored service accounts controlling critical business processes.