rising4월 7일· 2 sources
Dodgers' Digital Wall: Smartphone-Only Ticketing Leaves Senior Fans Behind
스마트폰 없으면 관람 불가? Dodgers 티켓 구매 시스템, 고령층 배제
Why it matters
The Dodgers' shift to smartphone-only ticket purchasing exemplifies the unintended consequences of rapid digitalization in consumer services. This case reveals how modern convenience can inadvertently exclude older demographics and non-smartphone users, raising industry-wide concerns about accessibility and equitable service design.
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accessibilitydigital dividedigital transformationdodgerselderly exclusioninclusive designmobile ticketingsmartphone access