헬프데스크 티켓 3건 중 1건은 업무 완전 중단…가장 바쁜 날은 화요일

One-third of helpdesk tickets in large enterprises result in complete work stoppages, with Okta emerging as the primary source of critical issues. This finding underscores the operational risk posed by complex application environments managing 60+ tools simultaneously. Implementing strategic automation, optimized staffing models, and demand-aware resource allocation becomes essential for enterprises to minimize productivity loss and maintain service continuity.